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Hi, I recently installed antivirus and had a problem with password manager.  However, I managed to get it up and running for a couple of days.  Then, when I tried to login, I got the message 'your account has been deactivated'.

 

I realised that I needed webroot complete in order to use the password manager, so I upgraded today and have checked to make sure that the complete is showing when I click on the webroot icon.  I then clicked on the button that says 'manage passwords' and logged into the console, but when it trys to take me to the passwords page, I get the message 'the page could not be accessed please try again later or wait for 5 minutes'.

 

It's been saying this all day and I'm still getting the account deactivated message when I try to login on the webroot toolbar.

 

I've tried to re-install the toolbar and have uninstalled and re-installed webroot and nothing is working.
Hello John-boy,



Welcome to the Community,



My best advice is to contact technical support https://www.webrootanywhere.com/servicewelcome.asp?reason=talknotallowed

And they can get this sorted out for you free of charge.



Please let us know how it goes so that we may help others!



Best Regards,
Hello john-boy, and Welcome to Webroot's Community!

 

Have you tried deactivate/reactivate?  https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-to-Reactivate-a-PC/ta-p/28954

 

 https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
I've already submitted a ticket and I'm currently waiting for help.  I'll let you know what they say.
I just tried the deactivate/reactivate pc's but it didn't work 😞
Hi john-boy,

 

Thanks for getting back to us and I'm positive that Webroot Technical Support can help you! No worries about getting this resolved at all.

So we will be waiting to hear what Tech Support did for you!

 

 

Dispite all this have a nice day!

 

Best Regards,
@ Hello,

 

We  think that what's going on with that Password Manager is this,

 

You are indicating that you used a version OTHER than Complete initially... then upgraded.  That will mean your User Profile in the Console will be tied to a different key code than the one you are using now.... so the Password Manager will not be working. 

 

Support can re-assocate the User Profile from the old, now expired key code to the new Complete key code, and thereby enabling Password Manager.

 

 

Hope this clarifys things better for you!

 

Support usually responds pretty quickly in replying so make sure you check your junk/spam folder just encase you miss their Support email response.

 

Again Best Regards,;)

 
I've just received a message from the support team to say they have changed something on my account and to try again as it should be fixed.  I'm happy to report that password manager is now working fine 🙂
That's wonderful john-boy!

 

Isn't it sweet when things are running like they are suppose to;)

 

Thanks for letting us know!:D

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