Password Manager problem.

@ wrote:
Hi.
Everything is great with WSA Complete apart from the Password Management. When it tries to connect with my account it says that my e-mail addy is unknown but it is the same one which I have been using and it has not changed at all.

Hi Jeff,
 
Is it the same email address for your My Webroot Online Console?
 
Daniel

Yes, it is identical.
 

I am using Firefox and the Webrrot icon is in my toolbar but it is gray.
 

Sorry Jeff my internet went out for a bit, with the Gray Tray Icon use it to Open the GUI and it should tell you the reason also do a scan to see if it clears it if not reboot and do a scan again to see if that works. If not then it's best to Submit a Support Ticket so they find out what the issue is and please let us know the solution once it's fixed.
 
Thanks,
 
Daniel

That is OK Daniel.
I worded it wrong earlier. It is the Webroot icon in the Firefox toolbar but I have sent in a support ticket for it.
I did try reinstalling in the hope that it would reset it but it made no difference at all, but I will see what they say about it.
 
Thank you for your help.
 
Jeff.

Ok Great let us know the outcome. ;)
 
Daniel

I will do.

Great to hear Jeff and thanks for letting us know. ;)
 
Daniel