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password won't work on desktop Webroot program. Can log in to mywebroot but support will not work.

  • December 5, 2014
  • 2 replies
  • 31 views

Password will not work on Webroot secure anywhere when I try to change settings on the desktop.  I can log into mywebroot ok.  After I log in it won't let me contact support.  It  just keeps saying welcome back.  We have already had contact with you.
What do i need to do?

2 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • December 5, 2014
Hello kthanks, welcome to the Community!
 
When it says welcome back, have you alrready submitted a trouble ticket for this current issue?  Keep in mind that the Ticket system is like a chat box.. you will see previous tickets and replies.
 
If you have NOT submitted a ticket for this issue, then please add a reply to the conversation.  If you have already done so, then please wait until Support replies.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • December 5, 2014
Hello kthanks,
 
Welcome to the Community!
 
Can you clear your cookies in your browser and try again? Can you use another browser?
 
@ beat me to it.
 
Please get back to us if you still can't reach support!
 
 
Bestr Regards.