Hello ?  

 

Welcome to the Webroot Community.   

 

The best course of action may be to Submit a Support Ticket  and let them take a look at what's happening there.  

This service is free for current license holders, and will identify the issue(s).  

 

Or please get back to us with detail and clarification, which would help us understand more.

 

Thank you. 

 

 

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