Hello and Welcome to the Community Forum,



Can you please do a clean reinstall of WSA and Please follow the steps closely!



Make sure you have a copy of your 20 Character Alphanumeric Keycode Example: SA69-AANA-A783-DE78-C584

KEEP the computer online for Uninstall and Reinstall to make sure it works correctly

Download a Copy Here http://anywhere.webrootcloudav.com/zerol/wsainstall.exe PC users and (click here http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe

for Best Buy.)

Uninstall WSA and Reboot

Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done

Let it finish it's install scan

Reboot once again



Please let us know if that resolves your issue!



Best Regards,

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