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going to utilities and trying to look at the reports.... if i try to load the history it says it is loading, however nothing seems to happen. if I try to look at the statistics, it loads ok, but if I click on any entry an error occurs 0xc0000409?

win8.1 pro 64bit

 
@ wrote:

going to utilities and trying to look at the reports.... if i try to load the history it says it is loading, however nothing seems to happen. if I try to look at the statistics, it loads ok, but if I click on any entry an error occurs 0xc0000409?

win8.1 pro 64bit

 

Welcome to the Community Forum,

 

Sorry you are having issues here but can we try a clean install just to see if that elimates your error?

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,
Thanks, will give it a go and report back whith the results....

 

Cheers
The re install fixed the history, but the "view statistics" option still crashes with the 0x0000409 when clicking on an entry. if i click reset nothing seems to happen.... hehe
Hello @ 

 

Thank you for getting back to us!

 

I'm not sure what you can do now except to issue a Support Ticket free of charge with an active subscription.

 

Unless @ has any information concerning this error?

 

EDIT: I was looking this error up in Microsoft and was wondering if it's Java related?

 

 

Support is usually pretty quick so hopefully this can be resolved soon for you!

 

 Sorry I wasn't able to assist you further!

 

 

Regards,
I have tried to find logs entries reflecting the behavior in the event viewer and no information seems to exist. I am assuming that it is just a WSA issue and silent error. everything else seems to be in working order... Thanks for your time.

 

Cheers
Hello goelm,

 

No problem that's what we are here for and that's to help others the best way we know how and we enjoy helping very much!

 

 

Have a nice day!:D

 

 

Best Regards,

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