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Reactivate Password Manager

  • May 5, 2015
  • 1 reply
  • 22 views
S
Fresh Face
Hi all
 
I am using Webroot SecureAnywhere Complete for Mac. I recently upgraded my licence key and everything has been fine. Until tolday that is. For some reason I cannot log into my password manager and when I do, it tells me that the account has been deactivated. 
 
Now to make matters worse, I thought I would remove the extension and then reinstall it. However, the console keeps opening up Safari to install it. So just to check, i let it install on Safari and then enetred my access details, to which I got the same response as before.
 
Can anyone help me this fixed?
 
Thanks

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 5, 2015
    Hello SubZero0,
     
    Could you please tell me if you upgraded with a new keycode by chance? If so please submit a Support Ticket so that support can transfer your Passwords to your new keycode or even if you are having these issues with PW Manager being deactivated.
     
     
    Hope this helps and would you get back to us and let us know how things are going?
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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