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Can someone explain why, if I renew subscription via the email from Webroot it is £79.99? If I go direct to the site it's about £65. Via a search engine its half price on Webroot's own site and even less from other suppliers. £28 on ebay - £50 cheaper than I'd pay if I renewed via the prompt.  Looks like existing customers are getting ripped off. If you are on auto renew - watch out!
Id be very very careful about buying any keycode based software from ebay. As for it being cheaper from other vendors that due to the discount they get by bulking in bulk from us then selling them cheaper. Its not unusual this is how large sales companies make money, buy in bulk and sell cheap. In the same way your local shop may sell a product at 5euro but if you got to a warehouse outlet they can sell it at 3euro. Does it mean that your local shop is ripping you off? No of course not
I take the point about large discounters (and the risk of buying online) but what about the price difference to renew v the cost to buy "new" on Webroot's own site?

 

Renewal price - £79.99

"Full" price on webroot's site - £64.99

Offer price on webroot's site - £32.49 (£47.50 cheaper!)

 

It would be nice if loyal customers - I've used Webroot for a few years and am happy with the product -  we're rewarded, rather than being prompted to pay the top price.

 

 

 
It is something we're talking about internally.  Many people buy a new keycode that they can get for 50%, rather than renew their existing one.  Which totally makes sense - I'd do the same thing.  If you do go that route, either let me know, or contact support, and we can add the new keycode to your existing portal account.  And if you use Password Manager it will transfer over your passwords.  One other idea we've been discussion is monthly billing rather than a yearly renewal.

 

In the meantime, make sure you buy from approved retailers and stay away from the EBay ones, which mignt not be legit.
Ok - thanks for the reply. Good to hear it is under consideration.
"" One other idea we've been discussion is monthly billing rather than a yearly renewal. ""

 

**SHOCK!** Why in the heck would they consider doing that?? 😮
@ wrote:

"" One other idea we've been discussion is monthly billing rather than a yearly renewal. ""

 

**SHOCK!** Why in the heck would they consider doing that?? :O

Some people prefer that.  We'd still offer yearly renewals at a discount from the sum of the monthly price.  A lot of people prefer seeing a smaller amount billed more regularly than one big amount once a year.  Gives their finances more predictability.  Also it gives people a way to try our service out without committing to a full year up front.
Whew! Nearly gave me a heart-attack by saying *rather than* a yearly renewal. I mean.. I only buy such things one way... Multi-year discount. I get the pain of the purchase dealt with up-front.. then don't even think about it for years at a time. Plus, there's always a *discount price* that way. 🙂
@ wrote:

Whew! Nearly gave me a heart-attack by saying *rather than* a yearly renewal. I mean.. I only buy such things one way... Multi-year discount. I get the pain of the purchase dealt with up-front.. then don't even think about it for years at a time. :)

Sorry, bad wording on my part - I didn't mean exclusively monthly.  Anyway, it's only in the talking/idea stages right now anyway, so nothing might end up coming to fruition.

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