Hi twix2112

 

Welcome to the Community Forums.

 

If your renewal was through Best Buy then it can take 24-48 hours for the transaction to process from Best Buy to Webroot and for the back office systems to recognise/reflect the renewal...I would give it until Monday and if you are still showing the same then contact Best Buy to find out what is going on.

 

If a renewal direct with Webroot...well, it can still take time but usually a few hours so in this case I would Open a Support Ticket so that the Support Team can take a look at the back office systems and see what is causing the delay.

 

I would also check with your bank (onlien if you can) to see if the payment has left you account/been approved by your credit card company as sometimes the transactions don't go through in which case you would need to contact the paying authority to get the payemnt moving.

 

Hope that helps?  Do come back if you have any further or other questions.

 

Regards, baldrick 

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