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Why do i loose days went renewing software?
Hello and Welcome to the Webroot Community!

 

Is it a renewal or did you buy a new keycode?

 

Thanks,

 

Daniel
a new key code
Well that's why! You have to let the old keycode run out of time first before using a new one, we always suggest to add the new keycode's time onto the current old keycode then you will not loose any remaining time. Please contact Support and ask them to help you sort this out.

 

Thanks,

 

Daniel 😉

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