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I play both project cars and Rfactor2 racing games and the game loads but The rooms for racing ar not loading, I only get a few, like 3 and I know there are over 400 on rfactor and 100 races in project cars

When I disable webroot everything works great.

Any help would be appreciated 

Hello @Chefmark , Welcome to the Webroot Community Forum.

 

You may need to get some files Whitelisted.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

When you send in a Support Ticket a Webroot Log automatically is sent to Webroot for analysis on any problem.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.


Cool Beans, I just did that. Normally I find that you never get a response form most software companies.  


Hey @Chefmark ,

Please let us know what you find out with support? I agree that whitelisting is likely the solution here.

-Keenan


The problem is what file do you whitelist?


The problem is what file do you whitelist?


Did you send in a Support Ticket or Contact Support? Support will whitelist the correct folders that need to be whitelisted after they analyze your log.

 

HTH,

Dave


Figured it out, went to Steam help section and there were a boat load of issues with webroot.  Most were fixed with uninstalling webroot and reinstalling.

 

Problem fixed


@Chefmark Glad to hear you have fixed the problem you were having with a Uninstall / Reinstall of Webroot software. I’m going to move the “Solved” problem to your post so other members can see this solution in solving the Rfactor2 racing games problem.

Have a nice day. :relaxed:

Dave.


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