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Since Webroot's last version (9.0.7.42 - on a windows 7 64bits) I can't scan through righ-clicking and selecting an item or folder. I click, select the scan, but it never opens the interface. Does nothing. I really think right-click scanning is very important. At least it is to me, since I like scanning everything I download before I open it.

 

And I can't send a support ticket because it stops in the password screen. No matter what browser I use. I just can't get to the support ticket screen.

 

Thanks.
Can you please do a clean reinstall and report back and let us know if that solves your issues!

 

Thanks,

 

Daniel ;)

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 

Also check to see if this is set in Advance Settings!

 



 
A scan hadn't been performed for the last six days as well as not being able to right click to permanently erase or scan a file. I followed the instructions and reinstalled and now both right click functions are working. We'll see about the auto scans tomorrow.
@ wrote:

A scan hadn't been performed for the last six days as well as not being able to right click to permanently erase or scan a file. I followed the instructions and reinstalled and now both right click functions are working. We'll see about the auto scans tomorrow.

Thanks and I will keep an eye on my systems as well.

 

Cheers,

 

Daniel 😉

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