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Secureanywhere website doesn't show my computer being protected. Also my new webroot doesn't seem to be doing anything.
Hello bobj2361,

 

Welcome to the Webroot Community,

 

Would you mind doing a uninstall/cleean install of Webroot. It will only take 5 mins. or so to do.

 

Please follow the steps closely! This is only for a PC Windows not a Mac.



 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if this resolves your issue. If it doeesn't then you can always submit a Support Ticket free of charge with an active subscription.

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