Software will not run a scan.
My software will not run a scan, what should I do?
+62Hello rushfan65,
Welcome to the Community,
May I ask if you are you using a Mac or a Windows PC?
Did Webroot just stop scanning? And have you rebooted you computer?
Please give a bit more information so that we can help you.
Regards,
Welcome to the Community,
May I ask if you are you using a Mac or a Windows PC?
Did Webroot just stop scanning? And have you rebooted you computer?
Please give a bit more information so that we can help you.
Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hello rushfan65,
If a reboot doesn't help your issue of Webroot not scanning then proceed to the these steps below. These are instructions only for a PC.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Thanks,
If a reboot doesn't help your issue of Webroot not scanning then proceed to the these steps below. These are instructions only for a PC.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your Keycode
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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