Toolbar and password manager keeps failing in Firefox. I have the toolbar fix and nothing happens, even tho it looks liike its working... the toolbat icon is grey, i click on it, it opens like its supposed to, I give it my password, it accepts it like it always does... but nothing happens. It doesnt turn green and it doesnt work.
If I shut down the machine, wait ten minutes, then start it up, sometimes the toolbar comes back to life.
Any ideas here?
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Hello ?,
Welcome to the Webroot Community,
I am afraid that there are known issues related to the WSA extension & its use with the Mozilla browser. These are recent and Webroot Support is aware/is looking into resolving them as soon as is possible. For more information the thread with most of it in can be found here.
Until the issue has been resolved by Webroot and Mozilla, keep in mind that both IE and Chrome browsers are still using the browser extensions for both the Web Filter and Password Manager without problem.
You can try to use the Toolbarfix tool as one option...please see this previous thread in which it is described as to where to get it from and how to use it. This has worked for some user but not all. But you have already tried this right?
But we have also heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue. To do that please follow the steps below carefully
Hope that helps?
Welcome to the Webroot Community,
I am afraid that there are known issues related to the WSA extension & its use with the Mozilla browser. These are recent and Webroot Support is aware/is looking into resolving them as soon as is possible. For more information the thread with most of it in can be found here.
Until the issue has been resolved by Webroot and Mozilla, keep in mind that both IE and Chrome browsers are still using the browser extensions for both the Web Filter and Password Manager without problem.
You can try to use the Toolbarfix tool as one option...please see this previous thread in which it is described as to where to get it from and how to use it. This has worked for some user but not all. But you have already tried this right?
But we have also heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue. To do that please follow the steps below carefully
- Make sure you have a copy of your Keycode to hand!
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Hope that helps?
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