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HI All, it keeps telling me what letters and numbers and characters,,,, thats well and good, but its my long time webroot PW, WTHeck
Have you tried the password reset process?
Hello there, welcome to the Community!

 

I am sorry I did not see this the other day.  In addition to what Nic has suggested, have you also get the Account Console to allow mobile use?  Often by defualt mobile access is disabled and must be manually enabled on a per user basis.

 

If you need assistance checking this, please let us know.

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