Hello ianwuolle,

 

Welcome to the Webroot Community,

 

We have a couple of issues going on here so I will try my best to help. Can you tell me what the link is sio that I can check this out for you? I am not getting blocked by NBC...

 

To check the Website go here http://www.brightcloud.com/tools/url-ip-lookup.php

 

To validate that there is nothing malicious on the site and request a URL reputation change, you can simply fill out this form:

 

http://www.brightcloud.com/tools/change-request-url-reputation.php

 

Here is what you can do to change your password so that you can reach the Support Team by submitting your ticket.



 

Follow the instructions below to reset your password or security code.

1. Click here to access the management website.

 

1. Click on the "Can't log in?" link in blue next to the Log In button.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
    
   
2. Select if you would like to reset your Password or Personal Security Code.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
    
   
3. Enter your email address in the box provided.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png

Just follow the prompts there after.

 

Hope this helps?

 

 

 

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