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Hello All!

 

I recently upgraded several computers to Windows 10. Now, when I go to my console, it says that they are expired.  I know they are not expired since I can confirm active subscription on the actual computer's Webroot control panel.

 

When I log on to the Console, under PC Security, It says:

2 PCs Protected (1expired)

0 PCs Needs Attention

0 PCs Encountered a Threat (last 24 hours)

 

When I click "Go to PC Security" the next page shows 3 computers and they have exclamation points on them and they are expired.  How do I get them to say the proper subscription status and manage them?

 

Thanks in advance for your help.
Hello and Welcome to the Webroot Community!

 

I assume you got it from Webroot Directly and not a Subscription from Best Buy? Please Submit a Support Ticket and they will sort this out for you! Just to let you know I have never had any issues upgrading to Windows 10 from another OS only if you change a Hard Drive or something alike.

 

Thanks,

 

Daniel 😉

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