I recently loaded Secure Anywhere on my MAC. I had been using it for years on my PC's. I use MAC Time Machine with an external hard dirve. Secure Anywhere finds threats on the Backup files. They are found nowhere else on my system. There are no threats found anywhere else on my system. The scans go on for hours continuing on the Backup file disk.
Is this a real threat or a disconnect between MAC Time Machine and Secure Anywhere?
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Hello Ben--1330,
Welcome to the Webroot Community,
Please go into the Mac sacn settings and uncheck Scan Mounted drives. Otherwise it will take foreverr to complete.
Here is the Mac User Guide for more information.
Have a look at this THREAD by our Mac Threat Researcher ?
And here .https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-long-does-it-take-to-scan-350-GB-of-files/m-p/206052#M12596
Words from Wanderingbug below
In some cases, Webroot will detect a threat that is located on your backup, such as Time Machine. If the file are in the backup, then they cannot hurt your system. You would have to restore the files from the backup to get them on the system, and at that point the Real Time Shield in Webroot would find and remove them. Even though Webroot cannot remove these files, as space for newer backups is needed the older backups will be deleted. This will delete the threats from the backup as well.
We recommend if Webroot continues to detect these files that you uncheck the box next to them on the removal page. This will tell Webroot to ignore the files in their current location.
If you would like to remove these files manually from the backup in Time Machine, you can use the following steps:
Note: This action is permanent, and will impact all past backups on the given Time Machine drive, even backups from the distant archives on that drive. For this reason, be absolutely certain you want to remove an item before deleting it, otherwise you may end up missing data you would have wanted to keep.
1. Open the backup manager by pulling down Time Machine menu item and selecting, “Enter into Time Machine.”
2. Navigate to the directory location of the files/folders you want to remove.
3. Right-click on the folder or file you want to remove and select “Delete all backups of pFile Name].”
4. Confirm the removal.
As the process is the same whether you are deleting the backup of a file or an entire folder, please be careful to only select the items you wish to delete. You cannot recover these files.
Another option available to Time Machine users is to exclude the files and folders from being backed up by the Time Machine. You can add them to the exclusion list which will permanently block the files/folders from being backed up in the future. By doing this, the infected file will eventually be deleted from the backup over time and prevent it from ever getting re-introduced to the drive should it be installed on the computer again.
Hope this helps.
Welcome to the Webroot Community,
Please go into the Mac sacn settings and uncheck Scan Mounted drives. Otherwise it will take foreverr to complete.
Here is the Mac User Guide for more information.
Have a look at this THREAD by our Mac Threat Researcher ?
And here .https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-long-does-it-take-to-scan-350-GB-of-files/m-p/206052#M12596
Words from Wanderingbug below
In some cases, Webroot will detect a threat that is located on your backup, such as Time Machine. If the file are in the backup, then they cannot hurt your system. You would have to restore the files from the backup to get them on the system, and at that point the Real Time Shield in Webroot would find and remove them. Even though Webroot cannot remove these files, as space for newer backups is needed the older backups will be deleted. This will delete the threats from the backup as well.
We recommend if Webroot continues to detect these files that you uncheck the box next to them on the removal page. This will tell Webroot to ignore the files in their current location.
If you would like to remove these files manually from the backup in Time Machine, you can use the following steps:
Note: This action is permanent, and will impact all past backups on the given Time Machine drive, even backups from the distant archives on that drive. For this reason, be absolutely certain you want to remove an item before deleting it, otherwise you may end up missing data you would have wanted to keep.
1. Open the backup manager by pulling down Time Machine menu item and selecting, “Enter into Time Machine.”
2. Navigate to the directory location of the files/folders you want to remove.
3. Right-click on the folder or file you want to remove and select “Delete all backups of pFile Name].”
4. Confirm the removal.
As the process is the same whether you are deleting the backup of a file or an entire folder, please be careful to only select the items you wish to delete. You cannot recover these files.
Another option available to Time Machine users is to exclude the files and folders from being backed up by the Time Machine. You can add them to the exclusion list which will permanently block the files/folders from being backed up in the future. By doing this, the infected file will eventually be deleted from the backup over time and prevent it from ever getting re-introduced to the drive should it be installed on the computer again.
Hope this helps.
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