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Hi,

 

I am from the Philippines and I recently was charged by Webroot twice.

 

Here is the screenshot of my bank accound transaction history. http://imgur.com/ivq4ket

 

Is there a way to fix this issue and refund me with the transaction?

 

I cannot do internation call.
Hi cryogene,

 

Have you tried to contact Webroot directly? You can submit them a ticket and they will respond. They are exteremely helpful with these issues.

 

I know because I idid it twice myself.:@

Theresa
Hi Theresa,



Thank you for the quick reply. I already did contact Webroot directly, but there was no reply since yesterday. I also contacted them on twitter about this issue. I hope I get the refund... 😞
Hello cryogene, Welcome to the Webroot Community Forum. :D

 

@ @

 

To add to what Theresa posted, I'll ping our Community Manager and Mod to make sure you get your refund. They will be on the Forum late tomorrow morning. Please check back then. 

 

Dave.;)
Hi Dave,



Thank for the helping me out. 🙂 I will wait for their reply. Thank you.
Greetings @

 

I've forwarded this to our Sales Escalations Team. They've responded to your request, please check your email.

 

Thanks! :robotvery-happy:

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