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  • How to enter new prod key for Complete 2016 when expired SecureAnywhere with different prod key on devise is showing expire? Note before I purchased a download for Internet Complete 2016, I uninstalled SecureAnywhere that was already on the laptop.  However, when I run the new download from the new Internet Complete Key and I run WebRoot it indicates the old prod key for SecureAnywhere which I had uninstalled.
Hello ?,

 

Welcome to the Webroot Community,

 

 

If you have a new keycode, you can activate it as follows.


  1. Open SecureAnywhere.
     
  2. Click the gear icon next to My Account. Your account panel displays.

    http://sw.nohold.net/Webroot/Images/myaccountdetails.png
     
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.

    Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

Also you mIght need  to submit a ticket for Support to transfer your Passwords to new Complete version of Webroot
Thank you so much. it worked just fine. 
Do I do something similar on my mobile devises? Do I need to unintall on mobil devises first?  If Yes how would I do that?
Hi,

 

Oh great! Thanks for letting us know!

 

If you need anything else just holler:D
Hi ?,

 

 

My advice would be to uninstall from a mobile device and reinstall with new keycode Here are instructions to do that. HERE

 

Then to reinstall Complete on an Android ..look https:///t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065

 

 

Let us know if you have any problems.

 
Most helpful thanks so much. With your help I was able to update WebRoot on all of my devises.
Hello ?,

 

You are most Welcome! Again thank you for letting us know!

 

 

If we can further assist in anything, just give us a shout out!:D

 

 

 

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