I have Windows 7, 64-bit, with Webroot Secureanywhere (I also have System Mechanic Pro 11 but use Webroot for my firewall, security, etc.). When Firefox first moved to 57 a couple of weeks ago, Webroot prevented it from loading, so I contacted WR Customer Support and had to uninstall and reinstall, which I did. Okay, it worked after that, after I disabled the Webroot Filtering Extension.
This morning, I had an "important Windows update," a security fix for 2010 of some sort, which I installed. After I installed it, Firefox started freezing up. Again. I disabled Webroot (and enabled System Mechanic security) and then Firefox was fine, so then I did the Windows update and that was fine. What the heck? I want to use Webroot and I can live without the filtering extension, etc., but I can NOT live with having to uninstall and reinstall each time a new update of some sort comes out. The weird thing is (to me, anyway) that things are fine on my laptop - even WR extensions work and it doesn't freeze! What am I doing wrong? Or what do I need to do? I'm thankful I have System Mechanic Pro to at least cover my computer's butt while I'm trying to figure this out!
Thanks for any help you can give!
Best answer by RetiredTripleHelix
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