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Hello...whenever I ask Webroot to scan my home computer the process gets halfway thru and the "aborts".

 

It "aborts" everytime I ask for a scan.  Now I'm not sure if my computer is ever scanned properly with Webroot.  Any suggestions on how to fix this?

 

Thank you!

 

Kieran
Hello kierant184

 

Welcome to the Webroot Community,

 

Would you try this below to uninstall/reinstall Webroot?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 

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