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Webroot Kills Shadow Defender at boot

  • July 27, 2014
  • 8 replies
  • 61 views
L
Fresh Face
I recently installed Shadow Defender and noticed the tray icon disappears as soon as I see the desktop at boot and the process as well...I have excluded the process's and allowed ALL of the exe's in the SD folder and webroot still kills the process at boot, is this a bug or what?

    8 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    As I told you at Wilders the files will need to get Whitelisted and you asked me to do it for you and I will right now, also get me the lines for VS beta and I can get them Whitelisted as well!
     
    Thanks,
     
    Daniel 😉
    Ssherjj
    F
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • July 27, 2014
    @ wrote:
    I recently installed Shadow Defender and noticed the tray icon disappears as soon as I see the desktop at boot and the process as well...I have excluded the process's and allowed ALL of the exe's in the SD folder and webroot still kills the process at boot, is this a bug or what?
     
     
    Hello and Welcome LoneGeek, Have you checked the information Here and Here:
     
    If this information isn't working for you then you may need to contact our Support Team >link at bottom of my Post.
     
    Let us know how you are doing!
     
    EDIT I'm sorry Triple Helix I posted too late ..Looks like you have this handled!!;)
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    No worries Sherry it happens.
     
    Thanks,
     
    Daniel 😉
    R
    Community Leader
    • Retired013118
    • Community Leader
    • July 27, 2014
    Just came by to say hello LoneGeek, and welcome you to the community!
     
    Looking forward to seeing you here again!
     
    Beth
    L
    Fresh Face
    • LoneGeek
    • Author
    • Fresh Face
    • July 28, 2014
    Thanks all, I will submit a trouble ticket
    R
    Community Leader
    • Retired013118
    • Community Leader
    • July 28, 2014
    Thanks for updating us LoneGeek!
     
    Please let us know how you are doing.
     
    Come often, share your experience with the community, so we can learn from each other!
     
    Beth
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @ wrote:
    Thanks all, I will submit a trouble ticket
    That's good, also I sent in the log you gave me at Wilders but it is best if you contact them then they can Whitelist all files on your Keycode!
     
    Thanks,
     
    Daniel 😉
    Baldrick
    Rakanisheu Retired
    I am whitelisting from the logs Daniel sent in however without seeing exactly what is happening on your PC I cant guarantee it will fix your issue.
     
    Thanks
    RetiredTripleHelix
    Baldrick
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