Webroot not allowing me to update

  • 14 October 2020
  • 1 reply

When I open Webroot it keeps advising me to fix items. Than advise me to get the Webroot SecureAnywhere but won’t allow me to download. I receive a message that my device might not be compatible.

I have the new Samsung Galaxy S7+ Tablet


Best answer by TripleHelix 14 October 2020, 23:59

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1 reply

Userlevel 7
Badge +63

Hello @bigdogj82 


That’s and odd one but it’s best to Submit a Support Ticket and they will sort it out for you.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.