Hello ?,

 

Welcome to the Webroot Community,

 

 

There have been a number of reports of this .  Mozilla has changed the way that add-ons must be 'signed' in order to work correctly.  Webroot is aware of the situation.

 

I have heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Also  Please look HERE at this thread 

 

If this does not help resolve the problem, you will probably want to Submit a Trouble Ticket and get assistance from Webroot Support.  There is on charge for this.

 

 

 

Kind Regards,

 

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