So, Google changed its sign-on page and now Webroot Password Manager doesn't Fill or Auto-sign-in to my Google accounts. What can I do about this?
(Windows 10; Firefox 54.0b12 (64-bit), SecureAnywhere v9.0.15.40)
--Karl.
Webroot Password Manager on Firefox for Google
Userlevel 7
Greetings @ ,
This is a known issue with Internet Explorer and FireFox. For the time being, please submit a ticket to our Team so they can gather the needed information from your System.
This is a known issue with Internet Explorer and FireFox. For the time being, please submit a ticket to our Team so they can gather the needed information from your System.
I contacted Webroot support and am currently going back and forth on the issue.
No resolution yet.
--Karl.
No resolution yet.
--Karl.
I gave up for a week, but replyed to support again today. Still no resolution.
My original question was/is, "What can I do about it."
I am ready to accept, "Nothing. But would like someone to at least have the cojones to say it."
If there is a solution, or is going to be, that would be great. ...yet I begin to feel like the support people don't even understand the problem.
"I'm sorry, when I asked the question I though I would get a simple: "Do this...;" "Repair in progress." or "Nope, doesn't work anymore and won't."
Now I feel like I'm the only one with the problem and it's my fault, that I'm doing something dumb/wrong.
--Karl.
My original question was/is, "What can I do about it."
I am ready to accept, "Nothing. But would like someone to at least have the cojones to say it."
If there is a solution, or is going to be, that would be great. ...yet I begin to feel like the support people don't even understand the problem.
"I'm sorry, when I asked the question I though I would get a simple: "Do this...;" "Repair in progress." or "Nope, doesn't work anymore and won't."
Now I feel like I'm the only one with the problem and it's my fault, that I'm doing something dumb/wrong.
--Karl.
Userlevel 7
Userlevel 1
I noted this, too... and hated the new format. Much less user-friendly, especially not being able to right-click and copy username/passwords. Whenever I have problems with installing or using the WRSA Password extension in Firefox, I go to this site: http://www5.nohold.net/Webroot/ukp.aspx?pid=10&vw=1&solutionid=2438 and follow the instructions (i.e. download to desktop [easiest place to find it should it get lost], extract files, drag the file into Firefox's "Add-ons"/"Extensions" area). After removing the "new" toolbar from Firefox, I downloaded the fix at the site mentioned above and viola, back to normal. Good luck!
Be careful with applying that as I thinkthat you will find that the link refers to an older version of the Password Manager which may not be as secure as the more recent versions.@ wrote:
I noted this, too... and hated the new format. Much less user-friendly, especially not being able to right-click and copy username/passwords. Whenever I have problems with installing or using the WRSA Password extension in Firefox, I go to this site: http://www5.nohold.net/Webroot/ukp.aspx?pid=10&vw=1&solutionid=2438 and follow the instructions (i.e. download to desktop [easiest place to find it should it get lost], extract files, drag the file into Firefox's "Add-ons"/"Extensions" area). After removing the "new" toolbar from Firefox, I downloaded the fix at the site mentioned above and viola, back to normal. Good luck!
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