Hi Anakha56
This does in fact sometimes happen, in which case you have a couple of options; if you are in agreement with WSA's determination the you should either leave the files where they are or click on 'Delete permanently'...noting that the latter option means just that...you will not be able to recover these files later.
If however you disagree with WSA's determination, i.e., you believe that the files quarantined are safe, then you have two options going forward:
The safest option is to
Open Support Ticket to let the Support Team know that the files have been quarantined, & that you believe them to be safe, so that they can review them and if in agreement whitelist them in the Webroot Cloud, etc. (a copy of the logs that WSA keeps are uploaded at the same time so there is no need to given them the detailed information on the files...just the basics should suffice and they can work from that.
The other option is that, if you are ABSOLUTELY SURE that the files are safe, that you check those that you believe to be and then click on 'Restore' which will revert those checked firls to where they should be...but I repeat that you should only take this action if you are
ABSOLUTELY SURE that the files are safe, as if not then you could be introducing malware to your system (which no doubt WSA would track & stop again...but why go through hoops again, eh?).
Hopefully the above provides you with some guidance as to your options, but please feel free to comeback here to discuss further if required.
Regards, Baldrick
Hello and Welcome to the Webroot Community!
I'm not sure WSA will be able to be resizable as it's completely built on raw C++ code and no pictures were added that's why WSA is so small in size 800KB's. See this old article:
http://www.pcmag.com/article2/0,2817,2392059,00.asp
"Tiny Local App
Jaroch explained that all the SecureAnywhere products are exactly the same file, with different features turned on based on which license key you use. Where most security suite installers weigh in anywhere from 60MB to well over 200MB, SecureAnywhere would fit on a floppy disk, so there's no reason to create separate versions.
Jaroch's team totally built the product from the ground up using raw C code. There are no embedded bitmaps, no visual tool libraries, no buttons. Every element of the user interface is rendered as needed.
"If you snap a screenshot of our product and save it as a bitmap, the screenshot will be bigger than the product itself," Jaroch said. Morris added that this minuscule local client leaves little "surface area" exposed to attack by malware."
Thanks,
Daniel ;)
