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WEBROOT SECURE ANYWHERE

  • March 20, 2014
  • 5 replies
  • 35 views

Hi,my operating system is Windows 8.1 Pro.I installed WebRoot Secure Anywhere 2014  and after that I cannot connect to internet, but WiFi Network connection seems OK.What's the problem and any solution?

5 replies

Petrovic
Gold VIP
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  • Gold VIP
  • March 20, 2014
Hello morqk2006  and Welcome to the Webroot Community Forums!
 
1)Open a Support Ticket 
 
2)If Webroot is causing a conflict, a fresh uninstall/reinstall could resolve the issue
 
Have you had an older version of Webroot installed on your computer in the past? If so, it is possible that remnants of the old program (more specifically the old firewall) are still on your computer and could be causing the issue you're experiencing.
 
Can you please do a clean reinstall of WSA? Download a Copy Here and make sure you have a copy of your keycode then Uninstall WSA and Reboot and install with the new installer let it finish it's install scan then Reboot once again and please let us know if that corrects your issue also don't import any settings just set it up the way you like after!

 
Thank you
Petr.

  • Author
  • Fresh Face
  • March 20, 2014
http://imgur.com/j9vtt70
 
http://imgur.com/PNfIDEw
 
 
 
I did all your insructions descriped above but the problem persist.

Petrovic
Gold VIP
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  • Gold VIP
  • March 20, 2014
The best suggestion I can give is Submit a Support Ticket 
 
Do you have other security products?
Do you have a restore point?
 
 
A similar problem:
Link
 
 
And let us know that said support

  • Author
  • Fresh Face
  • March 28, 2014
All OK!

Petrovic
Gold VIP
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  • Gold VIP
  • March 28, 2014
I think other users will be useful to know how you solved the problem.
If you please write the solution it can help other users.
 
Thank you
Petr.