Hello morqk2006  and Welcome to the Webroot Community Forums!

 

1)Open a Support Ticket 

 

2)If Webroot is causing a conflict, a fresh uninstall/reinstall could resolve the issue

 

Have you had an older version of Webroot installed on your computer in the past? If so, it is possible that remnants of the old program (more specifically the old firewall) are still on your computer and could be causing the issue you're experiencing.

 

Can you please do a clean reinstall of WSA? Download a Copy Here and make sure you have a copy of your keycode then Uninstall WSA and Reboot and install with the new installer let it finish it's install scan then Reboot once again and please let us know if that corrects your issue also don't import any settings just set it up the way you like after!



 

Thank you

Petr.

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http://imgur.com/j9vtt70

 

http://imgur.com/PNfIDEw

 

 

 

I did all your insructions descriped above but the problem persist.

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The best suggestion I can give is Submit a Support Ticket 

 

Do you have other security products?

Do you have a restore point?

 

 

A similar problem:

Link

 

 

And let us know that said support

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All OK!

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I think other users will be useful to know how you solved the problem.

If you please write the solution it can help other users.

 

Thank you

Petr.

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