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webroot secure will not start on my android phone

 

I get the following message:

Sorry!

The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly.  Please try again.

I try agin several times and get the same message again

Below is history log   time now is June 30 2012 at 9:52 central time  When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone  NEED HELP

1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Definitions Updated Definitions updated. New version: 293 2 days ago Scan Completed

2 days ago Definitions Updated Definitions updated. New version: 292 3 days ago Scan Completed Scan completed. 0 threats found. 197 apps scanned. 869 files scanned. 3 days ago Definitions Updated Definitions updated. New version: 291 4 days ago Scan Completed Scan completed. 0 threats found. 196 apps scanned. 852 files scanned. 5 days ago Scan Completed Scan completed. 0 threats found. 196 apps scanned. 852 files scanned. 6 days ago Scan Completed Scan completed. 0 threats found. 196 apps scanned. 852 files scanned.
The problem you're experiencing is caused by the app being slightly broken by a recent event with the Android OS.  It'll need to be uninstalled and reinstalled to correct the issue.  Try to uninstall it normally, but if that doesn't work, visit your security settings and uncheck it as a Device Administrator first, then it will uninstall.  Once it's uninstalled, you can immediately reinstall it, sign back in, and you will be fine.

 

(This issue was also addressed in the original thread here.)

-admin

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