I have 4 computers protected under a Webroot subscription for 5 computers. I registered for the my.webrootanywhere.com site and added 2 mobile devices, but the site is only showing 1 protected computer - my laptop - and the 2 mobile devices. I used the same Key Code I used to register the other computers. Will the other computers show up only when I have them do a scan or do I need to do something more to see them on my home page?
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Hi motodoug1231
Welcome to the Community Forums.
The other devices (and the word in use here is important) should show up automatically but sometimes it does require a scan to sync the information between the clients and the Cloud. If they have not appeared after a couple of scans then I would Open a Support Ticket and get the issue looked into by the Support Team.
Now just to point out that your license will be for 5 devices, i.e., not just computers but also mobiles & tablets...it is the total number of devices (that is the word used on the website) that is important. So if you have a 5 device license and 4 computers registered you have only room for one more device, i.e., one more coputer or mobile or tablet...if I am not mistaken.
Regards, Baldrick
Welcome to the Community Forums.
The other devices (and the word in use here is important) should show up automatically but sometimes it does require a scan to sync the information between the clients and the Cloud. If they have not appeared after a couple of scans then I would Open a Support Ticket and get the issue looked into by the Support Team.
Now just to point out that your license will be for 5 devices, i.e., not just computers but also mobiles & tablets...it is the total number of devices (that is the word used on the website) that is important. So if you have a 5 device license and 4 computers registered you have only room for one more device, i.e., one more coputer or mobile or tablet...if I am not mistaken.
Regards, Baldrick
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