This is mark79 and I just purchased webroot anywhere complete for 5 devices, I've already put it on two devices but when I try to install it on my grandson's amazon fire and download the webroot app and try to install it, it pops up invalid keycode. I've tried to get around that issue, but it won't let me. I've used Webroot for over five years now and I am very happy with it and it's lightness and small footprint-very good and fast. Does anybody have any suggestions? Also, I've heard talk of layering your computer by running several security suites at the same time for added protection. One that I keep hearing is running Webroot alongside Malwarebytes Premium. The two are supposed to compliment each other very nicely.what one does'nt catch, the other one will. Before I do that, if at all, does anyone have any advice or suggestions on that. I've never had any problems with malware or viruses since I've been using Webroot. Thank You very much. Any advice or tips would be greatly appreciated
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Hi mark79
Since Android install issues are both common and can have many causes, the following is a copy/paste reply. I hope something in it helps!!
This can be caused by quite a few different things. The first thing to check is to make sure your device is connected to the internet correctly. (Sometimes the simple things work!) Try to access a web page to make sure it is working!
Next, make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so be prepared to wait whilst thisng 'flow through' the system.
Hopefully SOMETHING in this long reply will help but if not then please post back.
Regards, Baldrick
Since Android install issues are both common and can have many causes, the following is a copy/paste reply. I hope something in it helps!!
This can be caused by quite a few different things. The first thing to check is to make sure your device is connected to the internet correctly. (Sometimes the simple things work!) Try to access a web page to make sure it is working!
Next, make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so be prepared to wait whilst thisng 'flow through' the system.
Hopefully SOMETHING in this long reply will help but if not then please post back.
Regards, Baldrick
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