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to find out the latest release number?

 

I can't find it on your site and, of course, there IS no "Support" tab.

 

I was at a client site, today, and see that they have Version 9.0.15.50...but, how do I know "Updates" are working?  I can't find that number anywhere on the WebRoot website.  That ought to be right on the home page, or at a minimum, adjacent to a text string I can find with the query "Current Version."

 

What I did, as a temporary workaround, is to Google "site:webroot.com 9.0.15.50" to see if it was found.  It was.  But, if that was an older version number (say, you've bumped up to 9.0.15.52), how would I know the version installed is out of date?  We need an affirmative answer, not just the absence of a match!

 

This is just primitive "Customer Care" that any software vendor should provide, likely adjacent to the text "Latest Version," so it can be easily found.  Not everyone has always-on Internet access, and some users may have "tweaked" their settings inappropriately, so getting and keeping software update is a chore that should be as near to "automated" as possible for end-users, and their techs.

 

--Carol Anne
Hello, Carol.

 

I do apologize for the fact that it's not something super easy to find. This is great feedback that I'll definitely be sure to write down for our upcoming revamp of the Community.



For the time being,

Please let me know if we can help with anything else at all. Sorry for any confusion! :catsurprised:

 
It's curious that the latest version number shown on that page is "V9.0.15.40" and my version number is shown on my computer as "V9.0.15.50."  But, I DID find my version number on the page at https://www.webroot.com/us/en/business/support/release-notes (for Business editions).  So, something is inconsistent.

 

I believe (with 5 licenses) that I have the Consumer license...but, perhaps I have a Business license?  How do I know that?  My installed, licensed product reports as "Webroot Secure Anywhere..." but it doesn't inform me whether it's a "home" or "business" product.

 

I thought I'd learned a bit about computers in the past 55 years, but this way of communicating about Webroots products makes my head spin!

 

--Carol Anne
@ wrote:

It's curious that the latest version number shown on that page is "V9.0.15.40" and my version number is shown on my computer as "V9.0.15.50."  But, I DID find my version number on the page at https://www.webroot.com/us/en/business/support/release-notes (for Business editions).  So, something is inconsistent.

 

I believe (with 5 licenses) that I have the Consumer license...but, perhaps I have a Business license?  How do I know that?  My installed, licensed product reports as "Webroot Secure Anywhere..." but it doesn't inform me whether it's a "home" or "business" product.

 

I thought I'd learned a bit about computers in the past 55 years, but this way of communicating about Webroots products makes my head spin!

 

--Carol Anne

You must of installed the Business version by mistake so please do a clean reinstall with the Consumer version and it will be at v9.0.15.40 see here as v9.0.15.40 is the latest for consumers: https://www.webroot.com/us/en/support/support-consumer-release-notes

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

Daniel 😉
Are you suggesting that my WEbroot-issued license code is valid for both Consumer/Home and Business products?   I can't find any text in the installation that identifies which I have.  The license issued to me starts SAE3... and it is shown in WR as "Product:  End-point protection" and I note that I purchased (according to the Webroot website, which I just consulted) a "up to 5 PCs" license for SecureAnywhere Internet Security Plus (which it is inviting me to renew).

 

I'm confused by all thie conflicting evidence.  How can my product version be later than you claim it to be?  Is the product I've installed a Consumer or Business Product?

 

I thank you, Daniel, for the reply, and I'm not really trying to be obstinate or difficult...I'm genuinely confused between what the website reports, and what I have showing in my Webroot display.

 

--Carol Anne
This is the link for the Consumer version: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

This is the link to the Business version: http://anywhere.webrootcloudav.com/zerol/wsasme.exe

 

I haven't tried to install the Business version but I assume that you could! Just do as I posted above to get the correct Consumer version or if you want you can Submit a Support Ticket and chat with them.

 

Daniel
I just tested by installing the Business version and yes it did install with my Consumer Keycode. Now I don't recommend running the Business version as you do lose features compared to the Consumers version so please again do a clean reinstall using the same instructions below:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
And that's it and you will be all set with the correct Consumers version v9.0.15.40

 

Daniel
@ wrote:

Are you suggesting that my WEbroot-issued license code is valid for both Consumer/Home and Business products?   I can't find any text in the installation that identifies which I have.  The license issued to me starts SAE3... and it is shown in WR as "Product:  End-point protection" and I note that I purchased (according to the Webroot website, which I just consulted) a "up to 5 PCs" license for SecureAnywhere Internet Security Plus (which it is inviting me to renew).

 

I'm confused by all thie conflicting evidence.  How can my product version be later than you claim it to be?  Is the product I've installed a Consumer or Business Product?

 

I thank you, Daniel, for the reply, and I'm not really trying to be obstinate or difficult...I'm genuinely confused between what the website reports, and what I have showing in my Webroot display.

 

--Carol Anne

Apologies for the confusion, @

 

I'm not able to find any current subscription through your email address, so if you'd like to put this to rest I'm happy to confirm for you if you send me your keycode in a private message.

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