Hello Knott, welcome to the Webroot Community!

 

You are very much not alone: scrolling through posts here the last several days shows quite a few others have been affected as well.  The problem is rooted in a new set of Extensions that Webroot has issued which will end up giving us a far better product in the end.

 

At the moment, however, the Chrome extension is being a bit stubborn, as you have noticed.  Webroot is very much aware of the situation and is working to correct it.

 

 If you are using WSA-Complete, you migth try running the System Optimizer to see if it will be of help, as Support as reported to us the broswer cache/history clearning utilities seem to fix the problem.

 

If this does not work for you, please submit a Trouble Ticket to have Webroot Support give you a hand with this.  There is no charge as Support services are included with your valied WSA license.

 

I have also heard it reported that Support has used CCleaner for customers that do not have WSA-Complete's System Optimizer with good results as well.

 

I hope this helps!

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Thanks for the fast reply. I will run the optimiser.

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If you get a chance, do let us know if it was of any help with the issue.

 

Thanks 🙂

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