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As stated my Webroot vanished after an update from Windows 10, I reinstalled the key code and got it back. Question,........ Did my PC recognize the code and picked up where it left off ? Or did it use a new device subscription ??? WSA came with protection for 5 devices.   Thank You
Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue?

 

Thanks,

 

Daniel 😉
Look on your Online Console to make sure everything is in order!

 

http://live.webrootanywhere.com/wsawebsitehelp

 

Daniel 😉
As stated I'm Installed and working with same key code ......Question.....Did I use up a subscription and will I lose one device protection ? ,,,,if that makes sense.....Thanks Helix
It shouldn't but check your online console to make sure and if there is a machine on there that shouldn't be just remove it! And if you want to make sure Submit a Support Ticket and they will check for you.

 

See here for more info for the Online Console: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240 and this one: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-to-Reactivate-a-PC/ta-p/28954

 

Thanks,

 

Daniel 😉

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