Skip to main content
To Customer Support To Customer Support
I had Windows 8 at the time Webroot Personal Security was installed on my computer.  I unfortanately had Windows 10 installed Thursday and now Windows Defender is overriding Webroot and I'm getting some of the same errors as before Webroot was installed.  My question is how can I snooze or uninstall Windows Defender or have Webroot become my security software again.
Hi wkoterba

 

Welcome to the Community Forums.

 

What should happen is that with the install of WSA Windows detects that you have installed a 3rd party AV/IS solution and effectivelt cedes control to that/switches off Windows Defender, bit as occassionally happens this has not worked properly.

 

So the recommended approach is to do an uninstall/clean re-install of WSA. If you would like to do so then please follow the steps below closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Give that a try and then check to see if WSA is now recognised, and if not then post back to let us know.

 

Regards, Baldrick

Reply


Terms & Conditions