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With webroot filtering extension enabled, firefox does not accept single clicking on links.

  • January 31, 2015
  • 5 replies
  • 41 views
M
Fresh Face
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After installing Webroot secure anywhere, Firefox asked to enable the addon.
After that it behaved strange, nor responding to clicks (not all the time, but in 60-70% of clicks)
 
I noticed then that I needed to double click on the links to open them.
 
After disabling the extension (1.0.2.42) and restarting firefox everything returned to normal.
Is there a workaround and is this a known problem?

    5 replies

    RetiredTripleHelix
    Gold VIP
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    Hello and Welcome to the Webroot Community!
     
    Can you re-enable it and Disable all other Extensions and see if it continues?
     
    Thanks,
     
    Daniel 😉
    Ssherjj
    M
    Fresh Face
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    • mica
    • Author
    • Fresh Face
    • January 31, 2015
    Did it.
    No improvement. But I noticed the behavior is even stranger.
     
    Example
    Open gmail
    click on one message
    nothing happens
    click on it again (so not double click) and it opens
     
    click on another message, nothing, click on another - nothing, click twice (with a long pause 5-6 secs) it opens
     
    Looks like its not single / double click issue, but firefox somehow loosing focus of the element under the mouse pointer.
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Can you have a look here to see if anything is under Monitor: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm if there are just let me know and if you can take a snapshot and post it that would be great.
     
    Thanks,
     
    Daniel ;)
     
    @ 
     
    EDIT: Can you also make sure your Browsers are under Protect here: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
    Baldrick
    M
    Fresh Face
    Forum|alt.badge.img+3
    • mica
    • Author
    • Fresh Face
    • January 31, 2015
    Tried with extension enabled and disabled, all processes are allowed. Just tried IE and it will not start. It says WS2_32.dll crashed As it is part of the winsock librarary it maybe related. I will check tomorrow, as it is getting late here, Thanks for the interest and help Mica
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Okay you could have a bad install!
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    Daniel 😉
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