When I start a scan, Webroot says "preparing to scan" but the scan never starts even after hours of "preparing to scan." Webroot has worked well for over a year but I have had this problem for about a week now.
What is the fix for this problem?
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Hello and welcome to the Webroot Community.
Are you running a Mac pc? If you are it's best to Contact Support which is free of charge with a Webroot subscription and they will get this corrected.
The link for support is at the bottom of my signature or on the right side of community page. I'm sorry I'm not at my computer to get you this link.
Are you running a Mac pc? If you are it's best to Contact Support which is free of charge with a Webroot subscription and they will get this corrected.
The link for support is at the bottom of my signature or on the right side of community page. I'm sorry I'm not at my computer to get you this link.
Hi again. Usually a uninstall and reinstall can fix this issue. If you are familiar with this procedure.
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