Answer

wrsa.exe

Forum|Forum|11 years ago
October 7, 2014
3 replies
536 views

lucybake54
Fresh Face

My Laptop upon startup keeps asking me to install wrsa.exe pubisher unknow, should I install or block it ?

Best answer by RetiredTripleHelix

Hello and Welcome to the Webroot Community!

That is not a good sign so I would suggest a clean reinstall!

Can you please do a clean reinstall of WSA and Please follow the steps closely!

Make sure you have a copy of your Keycode
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Subscription PC users click HERE)
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once again

Please let us know if that resolves your issue?

Thanks,

Daniel ;)

+56

RetiredTripleHelix
Gold VIP
Answer
Forum|Forum|11 years ago
October 7, 2014

Hello and Welcome to the Webroot Community!

That is not a good sign so I would suggest a clean reinstall!

Can you please do a clean reinstall of WSA and Please follow the steps closely!

Make sure you have a copy of your Keycode
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Subscription PC users click HERE)
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once again