Skip to main content
To Customer Support To Customer Support
I downloaded a movie,1GB, it was put in quarantine, no reason, just wondering why?
Hi JimDHow

 

Welcome to the Community Forums.

 

There could be a number of reasons for this including that it or the download it came in is infected with malware or suspicious content. But most likely it is a false positive and to check this I would Open a Support Ticket to advise the Support Team of the issue and let them review the Scan & Threat logs for your system (automatically uploaded when the ticket is opened).

 

They should be abe to advise as to the cause and rectify the problem if it was due to a false positive.

 

Regards, Baldrick
I just deleted the little darling! Thanks for your reply!!
Hi JimDHow

 

You are most welcome.

 

Regards, Baldrick

Thanks. This has helped me get back my files that was put in quarantine.

Thanks. This has helped me get back my files that were put in quarantine.

Yes, watching them instead of downloading is a great option to not let them quarantine.

Reply


Terms & Conditions