I have contacted support 4 times over the last 3 days but so far they have not responded.
My C:\ProgramData\WRData folder is 185GB !
That seems way too large to me.
Can anyone tell me why it would be so large.
Thanks.
= Steve
I have contacted support 4 times over the last 3 days but so far they have not responded.
My C:\ProgramData\WRData folder is 185GB !
That seems way too large to me.
Can anyone tell me why it would be so large.
Thanks.
= Steve
Hello
The reason the WRData Folder would get large is because you have many unknown files running on your system and some of them can be old files. You said you contacted Webroot Support 4 times over 3 days and you shouldn’t do that as when you add a new ticket or reply it makes the whole ticket go to back end of queue so you always wait for a reply.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.
Once you get a reply ask them to whitelist your unknown files then when you get a reply back then to clean your system up I would recommend to do a clean reinstall.
Please follow the steps closely!
Please let us know if that resolves your issue?
Thanks,
Hi Daniel,
Thanks for your quick reply.
You said you contacted Webroot Support 4 times over 3 days and you shouldn’t do that as when you add a new ticket or reply it makes the whole ticket go to back end of queue so you always wait for a reply.
That’s insane. My software company responds faster, not slower, to the same support request that is submitted more than once in the same ticket. Obviously the user, in this case me, has a matter they need urgent help with.
In my case I’m running out of disk space because of excessively large log files (Windows is constantly complaining).
I have the wsalogs.exe program so I’m running that now.
Thanks,
Steve
If they are all [g] then you can do a clean reinstall and make sure the old WRData Folder is gone before reinstalling as it will create a new one.
Example:
[U] C:\Program Files\VoodooShield\VoodooShield.API.dll [SHA256: 02173687511F3225C2482ADE11738FD02F218364BBEFCFB3501DF1A2A0CBA396] [MD5: A22C18C04373AE1946E40A79D71BE64D] [Flags: 00081001.7310]
[U] C:\Program Files\VoodooShield\DriverTransport.dll [SHA256: F9895DF34601428E4401C673440D72BFC7819702D9E0121685369B756CFC6321] [MD5: 4B252726BD096479A2C6CDC4126C2659] [Flags: 00081001.7312]
[U] C:\Program Files\VoodooShield\ProcessHelper.dll [SHA256: 676871DD990DB747A85E243434E8F11647AA1B4B0C23F52A5BC8B150647E1A24] [MD5: F7AB78B80921D90AE826D8CBE5E957FA] [Flags: 00081001.7311]
[U] C:\Users\Daniel\OneDrive\Files\InstallVoodooShield576.exe [SHA256: E121FDEC62F822CDE8BEDD03E71E1D717BCC543E4BDAF4A8DA636BFCAB351119] [MD5: ACF9337BE56901AA596BED0CF8486D01] [Flags: 00081001.7300]
[U] E:\Security Programs Folder\VoodooShield Folder\VS V5\InstallVoodooShield576.exe [SHA256: E121FDEC62F822CDE8BEDD03E71E1D717BCC543E4BDAF4A8DA636BFCAB351119] [MD5: ACF9337BE56901AA596BED0CF8486D01] [Flags: 00081001.7300]
[U] C:\Users\Daniel\OneDrive\Files\burnaware_premium_13.4.exe [SHA256: 9DEEC755A0202529F6FEF4D68EBCEABF79EDCE83CC6FF29F54970747428FD7D5] [MD5: 398327E8B6713D4668C9E90E1776CC59] [Flags: 00081001.7259]
[U] E:\Downloaded Programs & Drivers Folder\Burnaware Premium Folder\burnaware_premium_13.4.exe [SHA256: 9DEEC755A0202529F6FEF4D68EBCEABF79EDCE83CC6FF29F54970747428FD7D5] [MD5: 398327E8B6713D4668C9E90E1776CC59] [Flags: 00081001.7259]
[U] D:\Program Files (x86)\BurnAware Premium\badatapr.dll [SHA256: 212619A6528A80A242A87907F2B582151D0394F7C1D7DC67FC2E7CF1D0D6D4CB] [MD5: 680CB110FF6AE3DA9B6A7B1B205A4305] [Flags: 08081001.7270]
[U] C:\Users\Daniel\OneDrive\Files\pdfshaper_pro_10.1.exe [SHA256: DDB45E504AD2141D50F2018C8FBCF21AEF98453613A645E85151D3BA4A046C37] [MD5: 4E60AFE41B0C2E3D5C662F13BCC416A0] [Flags: 00081401.4484]
[U] E:\Downloaded Programs & Drivers Folder\PDF Shaper PRO Folder\pdfshaper_pro_10.1.exe [SHA256: DDB45E504AD2141D50F2018C8FBCF21AEF98453613A645E85151D3BA4A046C37] [MD5: 4E60AFE41B0C2E3D5C662F13BCC416A0] [Flags: 00081401.4484]
[G] C:\Program Files (x86)\InstallShield Installation Information\{C45E715E-442E-4D82-BD46-A08A0870957C}\setup.exe [SHA256: C500187AB0BAFE03622C8FC4754915ED4CD36F643E691BAF21C172C233660CC8] [MD5: CAFB55AA463C6DF8802122838D50D2BB] [Flags: 40001000.2346]
[G] C:\Program Files (x86)\NSIS Uninstall Information\{DE85B8F3-D088-4D6E-A970-EE0BC7883A66}\Setup.exe [SHA256: ECF375FE00D2D76125B328720FF59E27CC6C5B18A1E69711DC1414844432B28C] [MD5: 4E2B16C7FB6654918919248D2F86F58C] [Flags: 40000000.2375]
[G] C:\ProgramData\Package Cache\{de99fe51-5615-4a7b-beea-6d59fe981c23}\CamtasiaInstaller.exe [SHA256: C3B07CAC9A896715388041BE73F18D0655B20A6707AF8D4BEFDADC19FE1788F8] [MD5: 3A3D1BA8E656CE2C055B07D5AB3D647F] [Flags: 40001000.2377]
[G] C:\Program Files (x86)\InstallShield Installation Information\{9A183937-DD01-4E4B-B38D-39A35ADB08F4}\WirelessDrivers.exe [SHA256: 542F76B0F121D8C3AFE62A311DD5CF2E81402223DDC9C9A013DFB67655ED1536] [MD5: A400CCDBEC4BA03B243A7188984B16D6] [Flags: 40001000.2378]
[G] C:\Program Files (x86)\InstallShield Installation Information\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\KillerNetworkManager.exe [SHA256: 94D9400F84399F8318165E4FDD8A795FB5EC2B6DB41054A80C5D6CA0FBA69E99] [MD5: F1C8C194E07BFFB74C05D079218A4641] [Flags: 40001000.2379]
Cool. Thanks Daniel.
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