reinstall webroot
Userlevel 1
I reset a tablet to factory settings. It removed Webroot too. How to I reinstall it where as I have used all three licenses?
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Userlevel 7
+56
Thanks,
Daniel 😉
Userlevel 7
+62
You are so very Welcome!
We are always here and we do enjoy helping others out!
See you at the end of February even just to say hello!:D
We are always here and we do enjoy helping others out!
See you at the end of February even just to say hello!:D
Userlevel 1
Thank you Sherry for your help as well!! I will be back to let you all know what happens!!
Userlevel 1
Thank you Baldrick. So long as my computer is protected, that is what is important to me know. I WILL come back here if there is any problems at the end of February!!
Userlevel 7
+62
Well at least you have the best Security available as shown here,
Instead of me saying anything it's best to read it for yourself: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Scanning-PC-suspiciously-fast/m-p/... also the Webroot WIN Cloud does all the work not your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php
Thanks for being part of Webroot!
Have a great day!
Instead of me saying anything it's best to read it for yourself: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Scanning-PC-suspiciously-fast/m-p/... also the Webroot WIN Cloud does all the work not your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php
Thanks for being part of Webroot!
Have a great day!
Userlevel 7
Hi casproul
No worries...but not wishing to disparge The Geek Squad, if it is something to do with the Console then they will be unable to help as this all resides in the Webroot back office and only Webroot staff have the access to deal with it (we here are volunteers and so also do not have that access)...so I would opne that support ticket anyway as I suspectthat you will need to use it in the end.
Please keep us posted as to how you get on eitherway.
Regards, Baldrick
No worries...but not wishing to disparge The Geek Squad, if it is something to do with the Console then they will be unable to help as this all resides in the Webroot back office and only Webroot staff have the access to deal with it (we here are volunteers and so also do not have that access)...so I would opne that support ticket anyway as I suspectthat you will need to use it in the end.
Please keep us posted as to how you get on eitherway.
Regards, Baldrick
Userlevel 1
Yes, I have Best Buy Geek Squad. They are my next visit! Thank you guys again for your help. If nothing else, I found that there is a problem here and I truly do not hold Webroot responsible. My little knowledge of Security plans and not understanding how they should be individually listed on my devices is a question I will be sure to understand when I renew my subscription! So far, Webroot has outweighed Norton by a long shot! Norton allowed over 250 virus into my laptop....
Userlevel 7
Hi casproul
From checking on past instances of this issue in the Community the consensus approach re. a solution is to Open a Support Ticket, and Support should be able to sort you out...for reference.
Regards, Baldrick
From checking on past instances of this issue in the Community the consensus approach re. a solution is to Open a Support Ticket, and Support should be able to sort you out...for reference.
Regards, Baldrick
Userlevel 1
Yes, it says there are three. I think I have more problems then this though. Webroot just disappeared from my Tablet....
Userlevel 7
+62
Can you check in the right hand upper corner of your Account Consoleand look at keycodes and see how many are listed there?
Userlevel 1
only Cyndie-HP
Userlevel 1
Nope! Not there either!! lol... It seems as though this is a hopeless case for me! :8
Userlevel 7
+62
Hi ..
Can you tell me what are all the devices under your account console?
Can you tell me what are all the devices under your account console?
Userlevel 1
At this point, I will probably just wait and when it runs out on Feb 21st, I will redo all three at that time.... Thank you everyone for your help!!
Userlevel 7
Oh! It's a tablet... Click the "Go to Mobile Security" and see if it is listed there.
Userlevel 1
It is not there
Userlevel 7
When you go to PC Security, look at the upper right VIEW drop-down menu and change it to "Deactivated PC" and see is the ASUS shows up there. If so, click it, then click the "Commands" tab, then "Reactivate"@ wrote:
Correct, the Asus isn't listed. Only my PC
This will add it back to your list of activated computers.
Userlevel 1
I have Webroot on two different Asus T100 and my laptop. I am only seeing my laptop as an option
Userlevel 1
Correct, the Asus isn't listed. Only my PC
Userlevel 7
+62
So you are saying that the Asus isn't listed in your PC Security? What devices are listed may I ask? if you deactivate the Asus it will release a seat and you should be able to reactivate the ASUS again.@ wrote:
When I sign in, it tells me that I have 3 devices protected. When I click on the pcsecurity it tells me I only have one. And it looks like it is my laptop.
Userlevel 1
Oops! I was looking at it wrong! What I saw was an example of what I may see! SOOOO, If I didn't name the other two devices then I won't see them. Thought I had though!
Userlevel 1
When I sign in, it tells me that I have 3 devices protected. When I click on the pcsecurity it tells me I only have one. And it looks like it is my laptop.
Userlevel 7
+62
Hello casproul,
No I don't believe that will happen. If you've named your devices then you should be able to deactivate one and reactivate it again. as shown here https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-to-Reactivate-a-PC/ta-p/28954
Regards,
No I don't believe that will happen. If you've named your devices then you should be able to deactivate one and reactivate it again. as shown here https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-to-Reactivate-a-PC/ta-p/28954
Regards,
Userlevel 1
Thank you again Sherry! I finally found it! Although, it looks as though if I deactivate one, it deactivates all 3 and I can't have that happen. I have 49 days left. The 3rd device will have to wait until I renew and then I will look into protecting it that way.
Userlevel 7
+62
Hello,
Please go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
Do get back if you still need help!
Thanks
Please go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
Do get back if you still need help!
Thanks
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