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Unable to get/send emails on my laptop when connected to Webroot WiFi Security

  • 27 November 2019
  • 31 replies
  • 954 views
J
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Userlevel 4
Badge +11

I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it.  I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the email/receive current/days past emails.  Additionally, I’m now getting a lot of spam where in the past (before I started using WR WiFi Security) I never got spam.

I constantly get messages from Windows Live Mail that the mail server timed out. 

I’ve looked at this forum for answers but I haven’t found any.   

 

 

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Best answer by Ssherjj 27 January 2020, 16:38

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Ssherjj
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Userlevel 7
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Hello @pstonethompson 

 

I am not having any issues connecting to WiFi Security and I have Spectrum. I haven’t any email issues!

 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
Rank
Userlevel 4
Badge +11

@Ssherjj @pstonethompson Its great to see that when you are connected to VPN you are able to send/receive emails (a hopeful sign for me at least). But its the settings that are troubling. I also found conflicting information on line as to the mail settings - even those that have responded aren't consistent. I was able to get confirmation on server settings from Spectrum/Charter from one of the techs contacted but was told by another “we can’t tell you what they are”. My mail servers settings were correct/haven’t changed and one of the ports was updated (incoming). But I was not able to send or receive emails when connected.  I remain hopeful that this can be resolved but not sure how informed Spectrum/Charter Support is on this particular matter or care about reaching a successful resolution.   

P
Userlevel 6
Badge +17

@Ssherjj Do you use SSL to connect to your Spectrum hosted email? I am looking for common factors for those users who have reported failures.

Perhaps you could PM me your server settings? Host, port and protocol (IMAP/POP3) would be enormously helpful.

Ssherjj
Rank
Userlevel 7
Badge +62

Hi  Webroots,

Spectrum email account:
 

  • SSL: On
  • Protocol: IMAP
  • Incoming Email Server: mail.twc.com
  • Port: 993
  • Outgoing Email Server: mail.twc.com
  • Port: 587
  • Requires Authentication: Yes, or checked

I have linked my TWC email account to my Outlook Account. No trouble sending and receiving emails. While having  WiFi Security is connected.

 

 

 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
Rank
Userlevel 4
Badge +11

@Ssherjj Thank you for providing that information. :)

Ssherjj
Rank
Userlevel 7
Badge +62

You're most welcome @Jaxx 😊

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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