Daniel
Best answer by JClark
View original"Webroot Message" View your personalized Security Report
Userlevel 7
+56
I just got this message down by the Clock a few minutes ago Cool! Maybe @ can give us some info on this? ;)
Daniel
Daniel
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Let me know if I should open a separate thread with the same subject.
To turn off the "personalized security report" which tells me "822 scans peformed" and "2 threats (false positives) removed".
The instruction, "Advanced settings on Control Panel Scan Scheduler set the Optimize" was attempted but the word "optimizer" was not found. Here is what is listed, please tell me which one is the "Optimizer".
Enable Scheduled Scans
Scan Frequency
Time
Scan on bootup if the computer is off at the scheduled time
Hide the scan progress bar (disabled)
Do not perform scheculed scans when on battery power
Do not perform scheculed scans when a full scree application or game is open
Randomize the line of scheduled scans up to one hour for faster scanning
Peform a scheculed Quick Scan instead of a Deep Scan (disabled)
Thank you.
To turn off the "personalized security report" which tells me "822 scans peformed" and "2 threats (false positives) removed".
The instruction, "Advanced settings on Control Panel Scan Scheduler set the Optimize" was attempted but the word "optimizer" was not found. Here is what is listed, please tell me which one is the "Optimizer".
Enable Scheduled Scans
Scan Frequency
Time
Scan on bootup if the computer is off at the scheduled time
Hide the scan progress bar (disabled)
Do not perform scheculed scans when on battery power
Do not perform scheculed scans when a full scree application or game is open
Randomize the line of scheduled scans up to one hour for faster scanning
Peform a scheculed Quick Scan instead of a Deep Scan (disabled)
Thank you.
Userlevel 7
Are you there littlevoice?
I saw you posted but it is blank.
Did you have another question?
Beth
I saw you posted but it is blank.
Did you have another question?
Beth
Userlevel 7
+62
Hello littlevoice! Are you having any issues? Its good to see you here again and hoping your Computer is running alright with WSA!:D
Userlevel 7
Welcome to the community dyrelogan!@ wrote:
Thank you, but in my experience with the universal response of uninstalling and reinstalling, I have noticed that pretty much all cases of software reinstall are not fixed. I did get this software from Best Buy as a free year when I bought my laptop. I do not have my key as I left everything in America, including the box with the serial key for my software.Thank you for your response though.
Sorry for your unpleasant experience with the popup.
I hope you you have read Daniels post telling you that the popup goes away in a few days. No need to do anything.
As for your keycode for your copy from Best Buy, if you go to your console and click on the gear next to account settings indicated by the red arrow. you will find your keycode displayed in the next window.
If it is not displayed there, click on the gear next to account setting as indicated by the blue arrow, click on access control in the next window (see 2nd photot) and uncheck the box next to hide the keycode on screen (circled in red-2nd photo)
If you should need help with anything else, please feel free to ask here in the community.
You can reach Geek Squad (Best Buy) here should you need assistance and you can also submit a support ticket to the Webroot tech support team.
Below my signature you will also find a link to the user guides.
I hope you will come back to the community and share your experiences. There is a lot of information here, so please browse around and enjoy!
Beth
Userlevel 2
Daniel
Thank you for that, mine went away that way, and how can it hurt to try it, he is ready to leave.
Thank you for your time and have a great day
Thank you for that, mine went away that way, and how can it hurt to try it, he is ready to leave.
Thank you for your time and have a great day
Userlevel 7
+56
It only last 2 to 4 days and what you purposed will do nothing sorry.@ wrote:
Hello dyrelogan
So sorry for your issues with the report The only way I had rid the report was: 1 to read the report 2 Advanced settings on Control Panel Scan Scheduler set the Optimizer and in a few days it went away. I hope I'm not doing a repeat sorry again for the trouble it has caused you.
Hope the rest of your day turns out better
Thank you for your time
little voice
Daniel
Userlevel 2
Hello dyrelogan
So sorry for your issues with the report The only way I had rid the report was: 1 to read the report 2 Advanced settings on Control Panel Scan Scheduler set the Optimizer and in a few days it went away. I hope I'm not doing a repeat sorry again for the trouble it has caused you. Windows has a really good compatability program, if you have an issue I would try it. It could be from something else that is tied in with it,maybe. I'm not a techie, I'm a person who goes by experience.
Hope the rest of your day turns out better
Thank you for your time
little voice
So sorry for your issues with the report The only way I had rid the report was: 1 to read the report 2 Advanced settings on Control Panel Scan Scheduler set the Optimizer and in a few days it went away. I hope I'm not doing a repeat sorry again for the trouble it has caused you. Windows has a really good compatability program, if you have an issue I would try it. It could be from something else that is tied in with it,maybe. I'm not a techie, I'm a person who goes by experience.
Hope the rest of your day turns out better
Thank you for your time
little voice
Userlevel 7
+56
This is normal and only lasts a few days also I have only received it twice in the last year and you should only get the pop-up on boot up so if you reboot it will pop-up again and like I already said it's only for a few days. Also if need be your keycode it will show here but at this time no need to do a reinstall because of this pop-up.@ wrote:
Problem is NOT solved. I received this popup several times and finally I clicked it, looked at everything, said "ok, very pretty," then closed the browser. Today, I turn on my computer again and, there it is again. I think if this popup isn't resolved, I am switching to another protection company. ANY idea how to turn this thing off for good? Driving me nuts!
HTH,
Daniel 😉
Userlevel 7
+62
Hello@ wrote:
Thank you, but in my experience with the universal response of uninstalling and reinstalling, I have noticed that pretty much all cases of software reinstall are not fixed. I did get this software from Best Buy as a free year when I bought my laptop. I do not have my key as I left everything in America, including the box with the serial key for my software.Thank you for your response though.
Also may I say that what's it going to hurt by uninstalling and installing again? If you call BestBuy/Geek Squad they should have your key code listed. I'm sure they will help you because you have support from them the minute you install WSA on your computer.
Please give it a try and let us know if you don't mind keeping us updated so that we can help others...that would also be nice!;)
Best Regards,
Userlevel 1
Thank you, but in my experience with the universal response of uninstalling and reinstalling, I have noticed that pretty much all cases of software reinstall are not fixed. I did get this software from Best Buy as a free year when I bought my laptop. I do not have my key as I left everything in America, including the box with the serial key for my software.Thank you for your response though.
Userlevel 7
+62
Hello@ wrote:
Problem is NOT solved. I received this popup several times and finally I clicked it, looked at everything, said "ok, very pretty," then closed the browser. Today, I turn on my computer again and, there it is again. I think if this popup isn't resolved, I am switching to another protection company. ANY idea how to turn this thing off for good? Driving me nuts!
EDIT: Okay
So, if you do not mind could you try a clean uninstall/reinstall of SecureAnywhere. You can use this link to download a new copy of the installer (assuming you did not purchase from Best Buy). Then uninstall, reboot, install with the new installer (making sure that you do not import any previous settings if offered the option, and then reboot.
making sure that before you do you make sure that you have your keycode at hand:
Finally, if none of that helps then you are going to need you to Open a Support Ticket in for the Support Team to to properly address the issue in this case. This will most likely require some basic log gathering so they can see what's going on in terms of interaction with other software.
Please post back if you have more concerns or if this problem has been resolved so that we may help others.
Thank you,
Regards,
Userlevel 1
Problem is NOT solved. I received this popup several times and finally I clicked it, looked at everything, said "ok, very pretty," then closed the browser. Today, I turn on my computer again and, there it is again. I think if this popup isn't resolved, I am switching to another protection company. ANY idea how to turn this thing off for good? Driving me nuts!
Userlevel 7
I would agree with you there, or as most a single fire pop up so you know to look at the main UI, not the repeating pop ups that seem to be sent.@ wrote:
I think I can officially say that the problem is solved. There's no more report pop up near the clock anymore, it's still going to my tile screen upon boot up. The only thing is that in the webroot window under scan computer it still says "view your personalized security report" but im my opinion that's where it should belong, not a pop up. Maybe it's just a coincidance that pop ups just ended up stopping. lol
I just hope I didn't do anything bad to my webroot and it's still going to work properly and keep me protected.
Thanks everyone for helping me out and listening to me.
Userlevel 7
No, not at all...I feel that yo should be OK. BUt if yo have any concerns just keep an eye on the app. You should see it functioning normally...and if you have any concerns just install and clean re-install...just to make sure.
Regards
Baldrick
Regards
Baldrick
Do you think what I did isn't going to mess up my webroot or cause a interference when it's scanning or prevent a virus?
Userlevel 7
Hi JClark
Many thanks for letting us. In recognition of that I have taken the liberty of awarding you the Solution for this...that way when the next user who has this issue comes across your post they will be directed straight to your solution, and so can try it for themselves with minimum delay.
Well done.
Regards
Baldrick
Many thanks for letting us. In recognition of that I have taken the liberty of awarding you the Solution for this...that way when the next user who has this issue comes across your post they will be directed straight to your solution, and so can try it for themselves with minimum delay.
Well done.
Regards
Baldrick
I think I can officially say that the problem is solved. There's no more report pop up near the clock anymore, it's still going to my tile screen upon boot up. The only thing is that in the webroot window under scan computer it still says "view your personalized security report" but im my opinion that's where it should belong, not a pop up. Maybe it's just a coincidance that pop ups just ended up stopping. lol
I just hope I didn't do anything bad to my webroot and it's still going to work properly and keep me protected.
Thanks everyone for helping me out and listening to me.
I just hope I didn't do anything bad to my webroot and it's still going to work properly and keep me protected.
Thanks everyone for helping me out and listening to me.
Userlevel 7
Hi JClark
Very interesting...thanks for sharing...another one to try if any one else comes along with this issue, in the future.
In terms of your HDD, I am sure it will be OK, especially if it is new. But if yo want to check it then just run CHKDSK C: /f at a command prompt and let it do its stuff...if there are any errors that should fix them.
Regards
Baldrick
Very interesting...thanks for sharing...another one to try if any one else comes along with this issue, in the future.
In terms of your HDD, I am sure it will be OK, especially if it is new. But if yo want to check it then just run CHKDSK C: /f at a command prompt and let it do its stuff...if there are any errors that should fix them.
Regards
Baldrick
I have an update and hopefully I fixed it. This is what I did. I turned my laptop on like normal and it brought to the desktop instead of the tiles and the security report popped up. So I restarted my laptop and it brought me to the tiles and no report. So from there I shut my laptop off and turned it on every 10 mins and it contnued to bring me to my tiles and no report. This where I got creative I disconnected from the internet opened up Webroot, when I would do this connected to the internet it would bring the report back. When i disconnected from the internet and opened it up no report (I'm assuming because it needs webroot needs to be connected to the cloud for it to pop up}. After I did this I closed Webroot and connected back to the internet then reopened it again and no pop up....but it says I can look at it in the webroot window instead, I shut my laptop off and turned it on again and it went to my tiles and no report pop up.
I think I fixed it hopefully. I'll comeback with another report.
I hope my SSHD hard drive is ok after all this, it's brand new.
I think I fixed it hopefully. I'll comeback with another report.
I hope my SSHD hard drive is ok after all this, it's brand new.
Userlevel 7
JClark, I would suggest you submit aTrouble Ticket(link below). The Security Report does indeed come on a semi-regular basis. There has been a good bit of discussion regarding this, and the lack of controls for it.
I invite you to take a look at the discussion and add your own Kudo and input:
https://community.webroot.com/t5/Ideas-Exchange/More-control-of-Personalised-Security-Report/idi-p/90140
The problem is still happening. At first it went to the tile screen and the report popped back up again. But the next time I turned on my laptop it brought me to the desktop. I just want to mention that Sunday I had no problems at all, I never turned on my laptop on Monday. Once I got the security report pop up yesterday that's when the problem started. I have no idea what to do other than just not use my laptop for a week and pray the report goes away and everything goes back to normal, the next I turn it on again. I was told that these reports pop up every 90 days and last for week.
I really hope in the future there's a way for users to disable this feature.
I really hope in the future there's a way for users to disable this feature.
Userlevel 7
Hello everyone, sorry I am so late! I did get the PM's sent and have read them all of the above.
Other than what Baldrick mentioned I have not seen this happening... I would tend to think it is something with Windows but I am not sure.
Please do let us know how the latest reinstalls go amd the results, and we will go from there.
Other than what Baldrick mentioned I have not seen this happening... I would tend to think it is something with Windows but I am not sure.
Please do let us know how the latest reinstalls go amd the results, and we will go from there.
I just did another re-install and was not offered to keep previous settings. I'll see what happens and report back.
Userlevel 7
Hi JClark
Yes, a very few (as you will see from reading through the thread I linked in my previous post).
Was customer support you spoke to Best Buy or Webroot? And there seems to be a contradiction in what you are being told "don't see anything wrong with webroot or my operating system. The guy said it could just be windows 8 "...that is contradictory.
I would try a further reinstall, as follows, making sure that before you do you make sure that you have your keycode to hand: uninstall, REBOOT, reinstall (making sure that you do NOT import any previous settings if so offerred during the process), and then REBOOT.
Once that is done see if the behaviour is the same or is back to how you are expecting it to be. Do please post back to let us known what thenposition is there after.
Regards
Baldrick
Yes, a very few (as you will see from reading through the thread I linked in my previous post).
Was customer support you spoke to Best Buy or Webroot? And there seems to be a contradiction in what you are being told "don't see anything wrong with webroot or my operating system. The guy said it could just be windows 8 "...that is contradictory.
I would try a further reinstall, as follows, making sure that before you do you make sure that you have your keycode to hand: uninstall, REBOOT, reinstall (making sure that you do NOT import any previous settings if so offerred during the process), and then REBOOT.
Once that is done see if the behaviour is the same or is back to how you are expecting it to be. Do please post back to let us known what thenposition is there after.
Regards
Baldrick
So you've had reports that it causes windows to go to the desktop instead of the tiles?
Btw, it's still doing it. I called customer support and they said that don't see anything wrong with webroot or my operating system. The guy said it could just be windows 8 itself.
Btw, it's still doing it. I called customer support and they said that don't see anything wrong with webroot or my operating system. The guy said it could just be windows 8 itself.
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