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Webroot unsecurity. Lack of support (legal customer)

  • 1 February 2014
  • 33 replies
  • 219 views
V
Rank
  • vx
  • New Voice
  • 14 replies
"For technical support inquiries that require immediate assistance, please use the official Webroot support system."
 
 
It took hours to get the first answer and after around 30 posts conversation I did not get the answer for a simple question:
 
   Where is safe download link (https) and the control sum of the file available?
 
 
Instead after thet extreme waste of time that's what I get:
 
"I have posted your suggestions to the developers, another thing that you can do to get more people looking at your suggestions is if you join the Webroot Community you can go to the ideas exchange and then post your idea, if you get enough votes then the developers will add that to the top of their list of things that they can change with the software. Below is a link to our community.
http://community.webroot.com/"
 
"Again I am sorry for any confusion, I can send your suggestions up to the developers but we have our downloads on a secure server so it is not an issue for the consumer who wants to install our software."
 
"Our secure download for consumers is below.
http://anywhere.webrootcloudav.com/zerol/wsainstall.exe "
 
 
 
   That is a request (facing a threat), not suggestions.
 
 
I don't like that impression to talk with idiots.
(If I could be an idiot, all what I needed was the controll sum - I don't trust the file,
connection, certificates on my system or any, neither your governmnent.)
 
threats detected:
 
https://www.virustotal.com/uk/file/7cca5216736ed43ea20ce1bca1d95da32d34c1a1f9535a7ab859cf5da18320f5/analysis/
 
http://virusscan.jotti.org/en/scanresult/13cc2f2eab3352527556685d4b44c568c840e7b2/9a08ee0336035cfc3ad6d7973760f874d51d7532
 
http://www.herdprotect.com/wrsa.exe-a50fa9a3e928713b3f2c6bb74c79e02907634f28.aspx
 
 
but:
 
http://www.herdprotect.com/wrsa.exe-954eea818edd5226a7615b431f6ae51d860958b9.aspx
 
statest the same version which is clean.
 
 
If webroot support won't help in this case, it can only mean that they were
aware of it (and they are after my notice) and don't give the answer or
a signature by intention for some reason.
 
I'm requesting again, as there is no safe way of delivery provided to let
me use it, to give my money back and to no more argue, as is obviously
not posible for webroot to fulfill the contract without any suspection.
 
 
 
-----
http://theinvisiblethings.blogspot.co.uk/2006/06/introducing-blue-pill.html
icon

Best answer by JoeJ 2 February 2014, 03:17

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33 replies

V
Rank
Basicly, I've 'accepted' a sollution, but I keep loging circumstances, like
the fact that the other thread is over as I'm lockout after PrevxHelp
- Prevx Moderator heavily edited his post so mine seems out of
context.
 
Anything else ?
Dermot7
Rank
Userlevel 7
Badge +3
So, if you've "accepted a solution", then your 'query/issue' should be satisfied (in both threads)?
 
"I keep loging circumstances" doesn't really make sense beyond sounding that you wish to still keep complaining about 'something', for example that JoeJ, who is PrevxHelp (which you don't seem to recognise) edited his post at Wilders (just to shorten it, without altering context), and also then replied to you (yet again) over here, and explained this for you.
 
I re-iterate what I said to you last night...it's obvious.
 
edit: 12:02hrs GMT : Inserted missing "l" in "solution". (for clarity :D)
 and 12:08 "l" into "complaining"....gotta clean this keyboard! :D
 
.
V
Rank
I would appreciate your help Dermot7, and the answer of JoeJ. There was few moments when I felt offended like by the monkeys, and it was very long way to confirm the hashes (I just don't like to run anything before checking them, etc.) - and that's quite normal for guilty person to have the answer ready, but for the innocent to look for it. And some of explanations confused me even more.. That unsuspicious version looks like the others - only not packed, and has the same entry point, so far I understand it, it means that everything is fine. There are many points where the files may be tampered, but confirming the exact identity of the file closes all earlier questions, and I understand that someone, opposite to me, may just don't like control sums. No, I can't "accepted a solution" on the other thread, as I'm locked out of there.
nic
Userlevel 7
Badge +56
Let's please keep the discussion friendly.  I understand that there is frustration with the issue, and there are also come communication challenges, but it only makes things worse if we start throwing accusations around.  Has your issue already been escalated to our support team vx?
V
Rank
nic:
 
I tought it's over. What are you talking about or what's your problem ?
 
(there is nothing more to say)
 
 
 
Edit: There were unconstructive opinions on both forums, and really long way to get some answer.
 
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@ wrote:
Let's please keep the discussion friendly.
I assume he meant it to all of us not just you so please don't take that way! Be Happy! :D
 
Daniel
nic
Userlevel 7
Badge +56
@ wrote:
nic:
 
I tought it's over. What are you talking about or what's your problem ?
 
(there is nothing more to say)
 
 
 
Edit: There were unconstructive opinions on both forums, and really long way to get some answer.
 
Ok will in that case I guess we can consider the matter resolved.  Sorry that it was a roundabout method.  
nic
Userlevel 7
Badge +56
@ wrote:
@ wrote:
Let's please keep the discussion friendly.
I assume he meant it to all of us not just you so please don't take that way! Be Happy! :D
 
Daniel
Yes I did mean everyone 🙂  It's easy for tempers to flare in online discussions, so sometimes a little reminder can help cool things down.

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