Webroot unsecurity. Lack of support (legal customer)

"For technical support inquiries that require immediate assistance, please use the official Webroot support system."
 
 
It took hours to get the first answer and after around 30 posts conversation I did not get the answer for a simple question:
 
   Where is safe download link (https) and the control sum of the file available?
 
 
Instead after thet extreme waste of time that's what I get:
 
"I have posted your suggestions to the developers, another thing that you can do to get more people looking at your suggestions is if you join the Webroot Community you can go to the ideas exchange and then post your idea, if you get enough votes then the developers will add that to the top of their list of things that they can change with the software. Below is a link to our community.
http://community.webroot.com/"
 
"Again I am sorry for any confusion, I can send your suggestions up to the developers but we have our downloads on a secure server so it is not an issue for the consumer who wants to install our software."
 
"Our secure download for consumers is below.
http://anywhere.webrootcloudav.com/zerol/wsainstall.exe "
 
 
 
   That is a request (facing a threat), not suggestions.
 
 
I don't like that impression to talk with idiots.
(If I could be an idiot, all what I needed was the controll sum - I don't trust the file,
connection, certificates on my system or any, neither your governmnent.)
 
threats detected:
 
https://www.virustotal.com/uk/file/7cca5216736ed43ea20ce1bca1d95da32d34c1a1f9535a7ab859cf5da18320f5/analysis/
 
http://virusscan.jotti.org/en/scanresult/13cc2f2eab3352527556685d4b44c568c840e7b2/9a08ee0336035cfc3ad6d7973760f874d51d7532
 
http://www.herdprotect.com/wrsa.exe-a50fa9a3e928713b3f2c6bb74c79e02907634f28.aspx
 
 
but:
 
http://www.herdprotect.com/wrsa.exe-954eea818edd5226a7615b431f6ae51d860958b9.aspx
 
statest the same version which is clean.
 
 
If webroot support won't help in this case, it can only mean that they were
aware of it (and they are after my notice) and don't give the answer or
a signature by intention for some reason.
 
I'm requesting again, as there is no safe way of delivery provided to let
me use it, to give my money back and to no more argue, as is obviously
not posible for webroot to fulfill the contract without any suspection.
 
 
 
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http://theinvisiblethings.blogspot.co.uk/2006/06/introducing-blue-pill.html