I have a client whose webroot installation says his ACPI.
- Webroot can't clean or delete the file
- I've booted off a boot disk & removed the file, when I do, windows doesn't boot up.
- I tried replacing the file with another version of ACPI.sys, but windows again won't boot.
- I tried getting the MD5 for the file and creating an over-ride, but the file still shows up as an infection
- The infection doesn't show up in my console, the PC looks clean in the console, the infection just shows up on the desktop.
Sounds like we probably need support to dig deeper into this one. Would you like me to have them contact you?
that would be great
I never heard from tech support
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.