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Interesting article on how employees will circumvent the IT department if they are too draconian:

http://blog.intronis.com/bid/shadow-it-is-really-a-call-for-help

 

How do you guys handle this conversation with users?
The issue is convincing employees that they can ask and you will say yes. They are used to being told no.
@ wrote:

The issue is convincing employees that they can ask and you will say yes. They are used to being told no.

Agreed - there is a lot of unlearning to do if your users have had experience with draconian IT departments.
I got HR to put language in that circumventing or attempting to circumvent IT controls is a fireable offense, so I'm safe to keep saying no 😃

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