Mac book Pro says it will not support Webroot after next update, which was Catalina, now Webroot says it will protect anything prior to Catalina but not after. No support at Best Buy right now.
Mac book Pro cuts support of Webroot with Catalina update
Hello
Thanks for the info and I will ping a couple of Product Managers to see if they have any answers?
Thanks,
Can I ask where you are getting the info about your macbook pro not supporting Webroot anymore? If you just updated to the most recent MacOS, it’s possible you received a message that mentions a -part- of Webroot no longer working with MacOs. However, this is a very minor change and will not affect usability at all.
If you have a screenshot or any specific wording in an error message, please provide that here.
Thanks!
-Keenan
Makes sense to me. All I know is my computer with Catalina IS infected and Tech Support can’t get it fixed. We thought is was fixed and now the error is back. Do I wait on hold another HOUR?
Funny thing is we were evaluating Webroot for a USG customer. During our eval the machine we were using for testing was infected by Malware. We are unable to clean it now.
I just tested here https://www.amtso.org/security-features-check/ and I could download files without any warning from Webroot, either program or Chrome extension. Funny thing is that I have CleanMyMac X running too, and it’s giving out a warning about Eicar test, not Webroot.
So, is Webroot totally useless now?
Hello
Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007
And Webroot has it’s own test file from the thread I posted to:
Due to the way we detect Eicar, we do have an alternative test file that you can use:
http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.
Sat 2020-04-25 19:47:26.0512 Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)
Sat 2020-04-25 20:00:09.0872 Infection detected: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [SHA256: 00E07A9D9EA7603A8E9EFE9AA5C23CEC7B58A334030DB8B1CC8468F17A6E0EA1] [MD5: 29086233E89F2887F22C825A6CC2B8C2] [3/00080000] [W32.Webroottestfile]
Sat 2020-04-25 20:00:09.0872 Infection found in realtime: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [UniqueID: 9D7AE000, MD5: 29086233E89F2887F22C825A6CC2B8C2, Size: 211456 bytes] [524288/00000003] [W32.Webroottestfile]
Thanks,
Hi
Due to the way we detect Eicar, we do have an alternative test file that you can use:
http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.
Thanks,
I could download the file, extracted the file to WebrootTestFile.exe WITHOUT any warning from Webroot.
Sat 2020-04-25 19:47:26.0512 Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)
No block on my Chrome (with Webroot Threat Shield extension), I could download the file. Even I could open the file. The content is X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
Any idea?
Hi
Due to the way we detect Eicar, we do have an alternative test file that you can use:
http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.
Thanks,
I could download the file, extracted the file to WebrootTestFile.exe WITHOUT any warning from Webroot.
Sat 2020-04-25 19:47:26.0512 Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)
No block on my Chrome (with Webroot Threat Shield extension), I could download the file. Even I could open the file. The content is X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
Any idea?
Very odd and don’t know what to say as I don’t use any Mac’s. All I can suggest is to Submit a Support Ticket. I wish i could help more….
Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/08aad841-8abb-4e5c-9587-95077a1f69c5.png)
And Chrome: https://imgur.com/a/b67TsvH
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.