So far, I have found live tech support to be very helpful, although is seems like things are happening so quickly with this product that it's a learning process for everyone, including the tech reps.
Best answer by MikeR
View originalBest answer by MikeR
View originalThat's interesting. I thought you needed access permission to do that, along with a pin code. Do you acquire that access permission and provide that pin code via the ticketing system?@ wrote:
Through the ticket system (which is 24/7), our technicians often solve issues by remoting into the computer in question.
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